Terms and Conditions of Purchase

Frontpage Terms and Conditions of Purchase


1.1. These terms and conditions apply for all sale of goods from Intility to customers of Intility AS (“Intility”), either through Intility Webshop or other channels. The underlying Operational Services Agreement between Intility and the customer fulfills these terms and conditions as far as appropriate and takes precedence in the event of conflict.  
1.2. These terms and conditions are subject to change without notice at any time, in our sole discretion.

2. Orders, prices and fees
2.1. All quotations issued by Intility are valid for 14 days, unless otherwise is stated in the quotation.

2.2. The current list prices can be found in Intility Webshop. When purchasing goods through other channels, the prices are stated in the quotation. All prices are quoted in Norwegian kroner excluding VAT. Any special priceor discounts shall be expressly agreed upon in writing between Intility and the customer.

2.3. The listed prices may change due to exchange rate fluctuations, price increases from suppliers, tax changes or any other reasonIntility is not liable in any way if any increase in price occurs. 

2.4. Freight costs varies depending on weight, number of parcels, shopping address and shipping option. Final fright cost will be calculated upon delivery of the goods. For express deliveries, express delivery charges will apply. In general, the minimum freight charge is 150 kr for each distributor Intility is sourcing goods from. Intility strives to keep the total freight cost at a mimium, by cost-optimizing the order sourcing.

2.5. For computers ordered to be used on the Intility IT platform, additional installation costs will apply to ensure enrolment into the Intility domain. These costs are charged according to the terms in the Operational Services Agreement between Intility and the customer.

2.6. No additional fees will accrue, unless otherwise expressly agreed between Intility and the customer.
3. About the display of goods in Intility Webshop and quotations 
 3.1.  Pictures in quotations and in Intility Webshop are for display purposes only, and product appearance may differ from the displayed picturesFor example may a product not include monitorseven though it is pictured that way. The product headline will always give the correct information about the product

3.2. Intility is not responsible for typographical errors

3.3. Product specifications are subject to change without notice. 

3.4. Please contact Intility Support before placing your order if you have questions to product descriptions or the display of goods. 
4. Payment 
 4.1. Unless otherwise agreed, invoices shall be paid within fifteen (15) days from the invoice date. As a standard, Intility practices semi-monthly invoicing. 
5. Sales liens Right of ownership 
5.1. Intility reserves the right to claim sales liens in products which are not intended for resale, cf. the Mortgage Act § 3-14 et seq.
6. Processing and delivery of orders 
6.1. Orders of products available in Intility Webshop are processed immediately during normal working hours. Once we have received your order, we will review and execute it.   
6.2. Normal delivery time is one to four business days, depending on distributor and delivery address. Should the product require setup or installation by Intility cf. clause 2.5, this will be added to the normal delivery time. 
6.3 Intility will notify you in case of delay. If possible, we will provide information about estimated delivery time or if the product(s) is out of stock. If the product(s) is sold out from Intility or the distributor, we will provide advice and guidance to alternative products. 
6.4. In case a delay or other circumstances makes it difficult to deliver the ordered goods in one shipment, the order will be split and delivered consecutively. In such situations, freight costs will incur per shipment. If the customer does not want continuous delivery of goods, this must be specified when ordering. 
6.5. Unless otherwise agreed, we normally ship our deliveries by courier within Oslo, and by other suitable carriers outside of Oslo. We will, as far as possible, strive to meet the prespecified delivery instructions for the order. If we are unable to meet your instructions, we will notify you before the order is executed. 
6.6 The risk of damage is transferred to the customer when the goods are handed over to the first or main courier/carrier. This is considered as delivery.  
7. Shipping abroad
7.1 All goods must be handled by Norwegian customs before delivery to customers located abroad. This may increase the delivery time and the shipping costs.    
8. Stock status in Intility Webshop 
 8.1 The stock status is automatically updated in the Intility Webshop every 24 hours. Products that are not in stock at the point of order are specified in the Intility Webshop. Intility Webshop also states when the product is awaited back in stock. Deviations in stock status may occur. Please reach out to us if the stock status of a given product is low or “out of stock” so that we may examine the actual storage status. 
9. Cancellation 
 9.1 Cancellations must be made as soon as possible by giving notice in the current case (either via Intility portal or e-mail), by telephone 24 10 33 07 or by e-mail to bestilling@intility.no. If the customer cancels the order after the goods have been shipped from the warehouse or distributor, the cancellation will be handled as a return (see point 10). 

10. Return 
 10.1. Intility gives no general right to return purchased goods. Custom orders and goods “Built to Order” may not be returned. 
10.2. Return of goods is accepted if Intility has delivered the wrong item or it is proved that information provided about the item was incorrect. Application for return of goods is made directly in Intility Webshop. Application for return must be submitted as soon as possible and no later than 10 days after receipt of the item (s). For return to be approved, the packaging must be unopened.  
10.3. If the customer wishes to return the item for reasons other than those mentioned in point 10.2, it is the distributor who decides whether the return will be accepted.  
10.4. Returns of item (s) according to point 10.3 will incur a return fee. Such fees vary between 10 and 25 % of product value, or a minimum amount, depending on the return policy of the distributor. Shipping costs related to the return of goods will be covered by the customer.

11. Notification of claims. Warranty. 
 11.1. If the customer receives items that are defect upon arrivalthis must be notified to Intility as soon as possible and within 10 days of receipt. All claims must be made iIntility Webshop. Damage to goods and / or packaging should be documented with photos, which are sent to Intility upon request. 
11.2. The warranties of the manufacturers are applicable at all times. The warranty terms vary from manufacturer to manufacturer. Shipping costs and other costs incurred when returning defective goods under warranty shall be covered by the customer. The applicable standard terms and conditions for equipment are often included with the equipment or by reference to the manufacturer's publicly available standard conditions, but they may also appear otherwise. Reach out to Intility if you are in doubt about remaining warranties or the warranty terms of a product bought through us. 
11.3. The warranty period is calculated from the original date of purchase. During the warranty period, the warranty applies to items that, despite normal use / assembly, should break. In the event of material or production defects, the item will be repaired or replaced by the manufacturer or their service partner. 
11.4. Intility provides no independent warranty on products. However, we retain the right to troubleshoot returned goods/equipment. Any troubleshooting will not affect the manufacturer's warranty for the given product. 
11.5. The warranty of the manufacturers does normally not cover:
  • Errors caused by abnormal use or external influence.
  • Cost of incorrect assembly/disassembly of goods.
  • Repair costs at workshops that are not approved by the manufacturer.
  • Travel expenses and shipping costs.
  • Consequential damages caused by the defective item.
  • Wear parts and consumables such as mouse, mouse pads, ink cartridges, keyboards, etc.
  • Business loss as a direct result of a defective item.
11.6. Please note that Intility will not provide replacement products during the processing of warranty cases.

12. Liability. Product liability. 
 12.1. Intility disclaims any liability for direct or indirect financial loss due to defective goods or delayed delivery. This does not apply, however, in cases where Intility has deliberately or grossly negligently caused the breach. In such cases, the liability shall be limited to the invoice value of the defective/delayed goods. 
12.2. Intility shall not be liable for loss or other damage caused by the customer or any third parties. 
12.3. If a product purchased through Intility causes damage to a person or property, and the damage is caused because the product does not offer the safety which a user or the public could reasonably expect (“safety deficiency”), Intility shall be liable for damages according to the Product Liability act (Act no. 104 of 23 December 1988 relating to Product Liability)Intility is not liable for other consequential damages. 

13 Force Majeure 
 13.1 If the parties are prevented or obstructed from fulfilling their undertakings pursuant to this purchase agreement by circumstances which according to Norwegian law would be deemed  as Force Majeure, this shall constitute grounds for suspending the parties’ obligations with regards to delays and consequences, for as long as the force majeure-situation exist. 
13.2 Either party may however terminate the agreement with one (1) month`s written notice if the force majeure situation makes it particularly burdensome for the party to maintain the purchase agreement.

14. Privacy and Information Security
14.1. To safeguard the privacy of our customers, Intility continuously work with our internal control and information security management systemThe work is anchored through the use of recognized frameworks for IT management and control. You can read more about our privacy and information security efforts in the Intility Trust Center. Read more about how Intility processes personal information in our privacy statement.

14.2. When purchasing units from Samsung, the following applies: Samsung Electronics Nordic AB (Torshamnsgatan 27, PO Box 1235, 164 28 Kista, Sweden, "Samsung") will process the personal information collected in connection with our assistance with your customer service request. To read more about Samsung's Privacy Policy and your rights and how to exercise them, please see Samsung's Customer Service Privacy Statement at: https://www.samsung.com/no/support/privacy/

15. Disputes and applicable law
15.1. These terms and conditions are subject to Norwegian law. The parties shall seek to resolve any disputes in relation to these terms and conditions amicably. Should the parties be unable to agree within the framework of such negotiations, either party may bring the dispute before the ordinary courts for final settlement. Oslo District Court shall be the venue.

16. Contact information 
16.1. If you have questions regarding these terms and conditions or other inquiries, please contact Intility by email (bestiling@intility.no) or by phone 24 10 33 07.  


                                                                         Last update 27. mai 2020